SHIPPING POLICY

At Nuvana Luxury, we aim to deliver your orders safely, promptly, and with complete transparency. This Shipping Policy outlines how we process, ship, and deliver orders placed on https://www.nuvanaluxury.com/

1. Order Processing Time

  • All orders are processed within 1–2 business days after successful payment verification.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • In case of delays (high volume, stock issues, etc.), we will notify you via email or WhatsApp.

2. Shipping Timeline

We deliver across India.

Estimated Delivery Time:

  • Metro Cities: 3–5 business days
  • Non-Metro Locations: 5–7 business days
  • Remote / Rural Areas: 7–10 business days

Note: Delivery times may vary due to unforeseen logistics delays, weather issues, or courier constraints.

3. Shipping Charges

  • Shipping charges will be calculated at checkout based on the delivery location and order weight/size.
  • Any ongoing Free Shipping offers will be clearly mentioned on the website or during checkout.

4. Order Tracking

  • Once the order is shipped, you will receive a tracking number via email/SMS/WhatsApp.
  • You can track your shipment through our courier partner’s website using the provided tracking ID.

5. Incorrect Address or Failed Delivery

  • If the address provided is incomplete or incorrect, it may cause delays or order return.
  • In case of re-shipping, additional charges may apply.
  • If a delivery attempt fails due to customer unavailability, the courier will make a few reattempts. If the order returns to us, reshipping charges may apply.

6. Damaged / Tampered Shipments

If your package appears damaged, tampered, or open at the time of delivery:

  1. Please do not accept the package.
  2. Inform us immediately at support@nuvanaLuxury.com.

We will arrange a replacement or resolution as per our return/refund policy.

7.International Shipping

Currently, we do not offer international shipping.

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8. Delivery Delays

Nuvana Luxury is not responsible for delays caused by:

  • Natural calamities
  • Transport strikes
  • Severe weather conditions
  • Courier service issues
  • Unforeseen logistical disruptions

We will support you with updates and tracking assistance in such cases.

9.Contact Us for Shipping Queries

If you have any questions about your order status or shipping details, contact us at:

Nuvana Luxury

  • Customer care number: 7771005374
  • Email: support@nuvanaLuxury.com
  • Address: H. No.9, G.V. Pant colony, Near sindh vihar, jai vilas palace, Nadi gate, Gwalior -474009, MP