HOW DO I KNOW IF AN ITEM IS ELIGIBLE FOR RETURN?

Our products are not eligible for Return/Exchange

WHAT SHOULD I DO IF I RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT PRODUCT?

If you receive a damaged, defective, or wrong item, please contact us within 24 hours of receiving your order. Ensure you include unboxing video and pictures of the product along with the original packaging. Please note that the brand is not responsible for any damage that occurs after delivery or is not clearly visible in the unboxing video. 

Email us at support@nuvanaluxury.com and we will resolve the issue promptly.

For failed online transactions, refunds are automatically processed to the source account in 7 working days if not then reach out to us on support@nuvanaluxury.com or call at +91-7771005374.

IMPORTANT INFORMATION REGARDING REFUNDS:

Refund Policy for Returns: Under no circumstances will a refund be processed until the damaged or rejected item has been returned to our warehouse and inspected.

Dispute Resolution: In cases of conflict between the claims of the shipping partner and the customer, refunds will only be issued once the shipping partner formally acknowledges and accepts any claims of incorrect delivery.

This policy is in place to maintain accuracy, accountability, and quality assurance in our refund process.

 NON-RETURNABLE ITEMS

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Opened or used perfumes
• Sale or discounted items
• Free or promotional items